FAQ

Frequently Asked Questions

Everything you need to know about ordering, shipping, and using your device.

What is the device designed for?

Our devices are designed for personal wellness and relaxation support. They are commonly used as part of a daily routine to support overall wellbeing.

They are not intended to diagnose, treat, cure, or prevent any disease.

How do I use the device?

Simply connect the device, select your desired program or session, and follow the instructions included with your unit.

Most sessions typically last between 15–30 minutes depending on your preference.

How often should I use it?

Many users incorporate sessions into their daily routine. Starting with shorter sessions and gradually increasing usage is usually recommended.

When can I expect results?

Every individual experience may vary. Some users notice effects quickly, while others prefer consistent use over time before evaluating their experience.

Is the device safe to use?

Our devices are built with quality materials and designed for normal intended use.

If you are pregnant, have medical implants, or have serious medical conditions, consult a healthcare professional before use.

Do you ship internationally?

Yes, we ship worldwide. Shipping options and delivery times depend on your location.

International orders may be subject to customs duties or import taxes depending on the destination country.

How long does shipping take?

Delivery time varies depending on your location and product availability. Once shipped, tracking information will be provided by email.

What is your return policy?

We offer a satisfaction guarantee window as described in our refund policy. Products must typically be returned in acceptable condition.

Does the product come with support?

Yes. We provide guidance and customer support to help you get started and answer any questions you may have about your device.

How can I contact support?

You can contact our support team through the contact form on our website or via the email address listed on the Contact page.