Refund policy
Return & Refund Policy
30-Day Return Policy
At QuantumRife, we want you to feel confident in your purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.
Return Window: 30 days from the delivery date
Applies To: Defective and non-defective products purchased directly from QuantumRife
Refund Method: Original payment method
Refund Processing Time: 5–7 business days after an approved inspection
To begin a return, contact our customer support team to request a Return Merchandise Authorization (RMA). Returns submitted without an approved RMA cannot be processed.
Return Eligibility
To qualify for a return:
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You must obtain an approved Return Merchandise Authorization (RMA) before returning your product.
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Your return shipment must be postmarked within 30 days of the original delivery date.
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The product must be returned in good condition and free from physical damage caused by misuse, abuse, modification, or neglect.
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All original accessories, cables, components, manuals, and packaging should be included whenever possible.
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Proof of purchase is required.
Products may be used under normal operating conditions during the 30-day return period.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error or an approved warranty issue.
Return products only to the address provided with your approved RMA instructions. Returns sent to any other address may delay processing.
We recommend using a trackable shipping service and purchasing shipping insurance. QuantumRife is not responsible for products lost or damaged during return transit.
Refund Processing
Once your returned product has been received and inspected, we will notify you of the status of your return.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Please note:
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Original shipping charges are non-refundable.
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Expedited shipping fees are non-refundable.
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Import duties, customs fees, brokerage charges, and taxes collected by third parties cannot be refunded by QuantumRife.
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Taxes collected directly by QuantumRife as part of your purchase will be refunded with an approved return.
Late or Missing Refunds
If you have not received your refund after the processing period:
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Check your bank account.
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Contact your credit card provider, as posting times may vary.
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Contact your bank for additional processing information.
If your refund is still not visible after completing these steps, please contact our customer support team.
Unauthorized Returns
Products returned without a valid Return Merchandise Authorization (RMA) may be refused or returned to the sender at the customer's expense and will not be eligible for a refund.