Shipping policy

Shipping Policy

Thank you for choosing QuantumRife. Below you'll find everything you need to know about order processing, shipping, delivery, and tracking.

Order Processing

Orders are typically processed within 5 business days (Monday through Friday, excluding holidays).

During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you using the contact information provided with your order.

Shipping Methods & Delivery Times

We work with trusted international shipping carriers, including DHL, UPS, USPS, and Sendle, depending on your delivery location.

Estimated delivery times after shipment:

  • Canada: 5–9 business days

  • United States: 5–9 business days

  • Australia: 5–9 business days

  • International: Delivery times vary by destination.

Please note that delivery estimates are provided as a guideline and may be affected by customs processing, weather conditions, or carrier delays that are outside of our control.

Shipping Costs

We offer free standard shipping on all orders shipped to:

  • Canada

  • United States

  • Australia

Shipping charges for all other destinations are calculated at checkout based on the delivery address and package weight.

International Shipping

We ship to most major countries worldwide.

Where available, shipments are sent using Delivered Duty Paid (DDP) service, meaning estimated import duties and taxes are prepaid by QuantumRife before delivery.

If additional customs duties, taxes, brokerage fees, or import charges are assessed by local authorities beyond the prepaid amount, those charges remain the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information can be used to monitor your shipment directly through the carrier's website.

Shipping Restrictions

At this time, we are unable to ship to the following countries:

  • Ukraine

  • Israel

  • India

We reserve the right to update this list as shipping regulations and carrier availability change.

Lost or Damaged Shipments

If your package arrives damaged or appears to have been lost during transit, please contact us within 3 days of delivery.

When contacting us, please include:

  • Your order number

  • Photographs of the shipping box (if damaged)

  • Photographs of the product (if applicable)

Our team will work with the shipping carrier to resolve the issue as quickly as possible.

Shipping Address Changes

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Address changes can only be made before your order has been shipped. Once a shipment is in transit, we are generally unable to modify the delivery address.

Contact Us

If you have any questions about your order or this Shipping Policy, our support team is happy to help.

Email: support@quantumrife.store